SHIPPING & RETURNS
We offer free standard shipping for U.S. domestic orders.
Free shipping within the United States. It generally takes about 1-3 working days for order processing and preparation, and the shipping time is usually within 6-8 days. We always do our best to get your order out as quickly as possible and will let you know of any delays!
As soon as your order is ready to be shipped, you will receive an e-mail with tracking information. If you do not see it, please check your spam/junk folder!
Please note: International customers are responsible for duties/taxes if they were not included in the online check out process.
Package Protection: You can also optionally insure your package for a nominal fee at checkout. This low-cost shipping protection facilitates the claims process in the event that your package gets lost, stolen, or damaged while in transit. We highly recommend insuring your package if your order is higher value.
We hope that you love all your purchases from Southern Luxury Pets. However, we understand there are times you may need to return a purchase. Unused, unworn, undamaged merchandise in perfect condition with original packaging and tags still intact are eligible for return within 30 days of purchase.
If you’re unhappy with your purchase for any reason, just let us know within 90 days. We’ll be happy to refund your money, no questions asked. Please see our return policy for details. The return period is generally 14-30 days
Please note: Final sale items (products discounted more than 40% off) and items indicated as non-returnable on the product page are not eligible for refund. Make sure to check below for more information on items that are not eligible for return.
What items are returnable?
- Request received within 30 days from the date of order (not date of delivery)
- Must be in new/re-sellable, pristine condition
- In the original packaging with all the tags intact and in original form
- If necessary to remove a tag to try on item – tag still MUST be included in return otherwise you will be subject to a 5% restocking fee
What items are non-refundable?
The following items cannot be returned:
- Final sale items – noted on the product page or in the SALE category as either up to 50% off (FINAL SALE) or up to 75% off (FINAL SALE)
- Items shipped directly from the manufacturer (noted on product page)
- Oversized items such as beds, carriers, strollers (unless defective)
- Gift cards are not eligible for refund. Items purchased through a gift card are eligible for store credit only.
The item I received is damaged!
Although we do inspect every item before mailing out, there is a possibility damage may occur during transit. If the purchased product is received in a damaged condition, reach out to us within 7 days of the delivered date so we can rectify the situation promptly.
My question is not addressed…
Please do reach out to us at [email protected]