Refund Policy for Southern Luxury Pets

At Southern Luxury Pets, we are dedicated to ensuring complete customer satisfaction. However, we understand that there may be circumstances where you need to return an item. Our refund policy, as outlined below, complies with California consumer protection laws.

Unopened Items

If you are not fully satisfied with your purchase of any non-living product from our online store, you may return it to us, provided that the item is unopened and in its original condition. California’s consumer protection laws grant you a specific period during which you may return the item. Please initiate the return process within this timeframe, starting from the day you receive the item. Once we receive and inspect the returned product, we will issue a refund if the item meets these conditions.

Live Animals

Given the sensitive nature of purchasing live animals and the careful planning and care that goes into ensuring their health and safety, all sales of live animals are final. However, we do understand that health concerns may arise post-purchase.

If your new pet encounters a health issue covered under California’s minimum health standards during the warranty period, please contact us immediately. We will work with you to resolve the situation in accordance with our health guarantee and California law.

For any returns or health-related issues, you may be asked to provide proof, such as photographs, veterinary reports, or other relevant documentation.

Contact Us

If you have any questions or need to initiate a return, please contact us at (323) 767-9052 or via our contact form. Our office is located at 811 E 76 St, Los Angeles, California 90001.

Disclaimer

Please note that this policy may be updated periodically to reflect changes in our services or in response to updates in relevant laws. We recommend regularly checking our Terms & Conditions page to stay informed about any updates.